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FAQ
All your burning questions answer in one spot!
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Do you do one-off cleans?We do not do one-off cleans. We offer ongoing cleaning services that are weekly, bi-weekly, monthly, or every 3 weeks.
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Can you clean my home before we list it to sell?If you're an existing client, yes! Unfortunately we do not do one-off cleans as we offer ongoing cleaning services.
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We only have a small space - it should take less than 2 hours to clean. Can you charge for only the time you spend cleaning?We have a 2 hour minimum fee.
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Are you insured and bonded?Yes we are!
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Are you covered by WSIB?Yes we are!
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What happens if I need to cancel an appointment?Please provide more than 1 hour's notice if you need to cancel an appointment. Appointments cancelled with less than 1 hour's notice will be charged at the rate of your full regular clean.
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Do you charge for the initial consultation?Initial consultations are completely free!
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There's no free parking available at my home. Can your staff pay for parking and I'll reimburse you?Our staff must be able to access a no-cost parking spot. We do not believe it is fair to ask our staff to pay out of pocket while they are working.
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There's no parking available at my home, but there's parking down the street, is that okay?Our staff will be bringing cleaning supplies including large items like vacuums, so we ask that you ensure parking is available within a reasonable distance of your home.
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What supplies do clients need to provide?We provide all cleaning supplies with the exception of toilet brushes and step stools.
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What kind of toilet brush do you recommend?We recommend regular toilet brushes - silicone ones are not recommended.
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What kind of step stool do clients need to provide?Step stools must be no higher than a 3-step ladder. No plastic kids' stools will be used.
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